Frequently Asked Questions
Everything you need to know about JOOCYEE beauty products and services.
Are JOOCYEE products cruelty-free?
Yes, we are committed to ethical beauty. JOOCYEE does not test any of our finished products or ingredients on animals, nor do we commission third parties to do so on our behalf.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days for domestic orders. International shipping times vary by location but generally range from 7-14 business days. You will receive a tracking number via email once your order ships.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on items that have been opened or swatched.
Do you offer international shipping?
Yes, JOOCYEE ships worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I check the status of my order?
Once your order is placed, you will receive a confirmation email. When your package leaves our warehouse, a second email with a tracking link will be sent so you can monitor its progress in real-time.